FAQ

Christmas tree arrival is estimated the last week of November. Inclement weather, customs, agriculture and shipping delays are beyond our control and can affect anticipated arrival dates.

We strongly encourage you to add Trees4Life to your contact list. Once the trees clear inspections we will send email notification to the address you supplied on your order form. Our notification email will be sent from the following address. Sometimes our emails will arrive into your promotions, spam, or update folders if using Gmail. The best way to avoid this is to add us as a contact.

info@trees4lifecayman.com

Christmas tree arrival is estimated the last week of November. Inclement weather, customs, agriculture and shipping delays are beyond our control and can affect anticipated arrival dates.

We strongly encourage you to add Trees4Life to your contact list. Once the trees clear inspections we will send email notification to the address you supplied on your order form. Our notification email will be sent from the following address. Sometimes our emails will arrive into your promotions, spam, or update folders if using Gmail. The best way to avoid this is to add us as a contact.

info@trees4lifecayman.com

472 West Bay Rd

Georgetown, Cayman Islands

We are located beside the bright yellow building on West Bay Rd called DEANS CLEANING and CAYMAN SCENTS, next to Wendy’s and across from Local Hotel at the traffic lights. Just look for our containers and follow the fresh scent of pine.

We provide notification to our customers via our social media (Facebook & Instagram) pages. Additionally we will send you an email based on the email you provide on your order form.

We can not stress this enough!!

We encourage you to add our email to your contact list in advance so it does not end up in your spam, promotions, updates or junk folders. Our email for notifying you will be from the following;

info@trees4lifecayman.com

While it is always helpful to bring your traditional tie downs, it is not necessary. Santa’s helpers are happy to assist you in getting your tree secured to your vehicle.

We deliver by district in order to accommodate all customers in the most timely and efficient manner possible. You will be contacted by one of our team members to schedule a preferred delivery day and approximate time.

It is important you provide us with your best possible contact number (mobile and /or landline) so we can phone you regarding your delivery. Each season we deliver hundreds of trees all over the island. 

We encourage you to add our phone numbers to your contact list so you recognize us when we call.

345-938-8733

345-925-7985

 

REMEMBER WE ALSO OFFER A COLLECTION & RECYCLE SERVICE FOR AFTER THE HOLIDAYS!

Real Christmas trees are a favorable choice for the environment because they are a natural, agricultural crop that can be recycled after the holidays. Unfortunately many people have the misconception trees are cut down from forests, but in reality, real Christmas trees are renewable products grown on farms throughout North America as crops, just like corn or wheat. Additionally, when the trees are harvested, new seedlings are planted to replace each and every tree to ensure that future generations can enjoy. On the other hand, fake trees are a non-renewable, non-biodegradable, plastic and metal product most often made in overseas factories. 

YES! WATER, WATER, and more WATER……

We will make a fresh cut for you once you arrive to collect your tree. Afterits initial cut, generally 3 to 6 hours, the stump gets air in the plant tissue, which lessens a tree’s water absorption capacity. A fresh cut will reopen the pores and allow the tree to take up water. This will ensure your tree will remain as hydrated as possible. For best results we recommend picking up your tree as soon as possible and checking the water level DAILY. We also recommend using our nutrient booster throughout the holiday season. This will ensure your tree gets the energy it needs to stay fresh during the season.

We can not be responsible for trees left outside, trees left in homes without air conditioning, trees that are not watered daily, or trees left unattended while you are out of town. Under these circumstances, they will dry out early and we will not be able to replace your tree. Please make appropriate arrangements and be responsible with your tree maintenance. Your tree will thank you for it and should last you all season long.

If you are interested in more care maintenance, click the image and you will be linked to additional care instructions.

 

 

Christmas trees are subject to the DEPARTMENT of AGRICULTURE inspection just like any other plant product that is brought onto the island. Once the inspection process has been completed and approval received, we will send an email advising it’s time to pick up your tree.

We strongly encourage adding Trees4Life to your email contact list. Once the trees clear inspections we will send email notification to the address you supply on your order form. The notification will be sent from the following address;

info@trees4lifecayman.com

All of our products are offered as pre-sold, meaning payment is required in full at the time of purchase. Once the container is in transit, we will only provide a refund in the unlikely event the trees do not make it to island. Cancellations prior to transit will be charged a $25 administration fee. If you can find someone to take your order we are happy to work with you and you will not be charged a fee for the cancelation. Returns on products other than trees will be accepted if it is not in working order and will be exchanged with a working product. There will be no refunds on purchased products, only exchanges. We allow exchanges on items that are new and have not been previously used. 

NOTE:

Christmas trees are a live product and require care and attention. We are not responsible for Christmas trees once they leave our lot.

If you have additional questions or you would like to request a special order, please send an email to info@trees4lifecayman.com

 

CREDIT CARD AUTHORIZATION

You authorize Trees4Life to charge your credit or debit card in full for the amount listed on your order. All prices are in CI currency. If you are paying with a US card, the exchange rate will be charged at .83

ARRIVALS

Christmas tree arrival is estimated the last week of November. Inclement weather, customs and agriculture/shipping delays are beyond our control and can affect anticipated arrival dates.

We strongly encourage adding Trees4Life to your email contact list. Once the trees clear inspection we will send an email notification to the address you supplied on your order form. The notification email will be sent from the following address;

info@trees4lifecayman.com

DOA INSPECTION

Christmas trees are subject to DEPARTMENT OF AGRICULTURE inspection. Once the inspection process has been completed and approval received, we will send out our email.

DELIVERY CUSTOMERS

We deliver by district in order to accommodate all customers in the most timely and efficient manor possible. You will be contacted by one of our team members to schedule a delivery date and time.

It is important you provide us with your best contact number ( mobile and/or landline ) so we can phone you regarding your delivery.

We encourage you to add our phone numbers to your contact list so you recognize us when we call;

345-938-8733(TREE)

345-925-7985

 

PICKING UP YOUR CHRISTMAS TREE

We will provide notification via our social media pages (Facebook & Instagram) as well as email correspondence to you. Email communication will be based on the information you provide on your order form. We encourage you to add our email to your contact list in advance so it does not end up in your spam folder, junk, promotions or update folders.

Our email for notification and communication will be from the following address;

info@trees4lifecayman.com

REFUNDS

All of our products are sold on a pre-order basis. This means payment is required in full at the time of purchase. Once the container is in transit, we do not offer refunds. Cancellations prior to transit will be charged a $25 administration fee.

INDEMNITY AND HOLD HARMLESS

You agree to indemnify and hold Trees4xmas and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

INTELLECTUAL PROPERTY RIGHTS

This Agreement does not transfer to you any intellectual property owned by it’s operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the operators. All intellectual property, service marks, graphics and logos used in connection with our Website or Services, are registered trademarks in the Cayman Islands. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Website Operator or third-party trademarks.