When do the trees arrive?
Christmas tree arrival is estimated the last week of November. Inclement weather, customs, agriculture and shipping delays are beyond our control and can affect anticipated arrival dates.
Where are you located?
Do I need to provide twine or tie down straps to secure my tree to my vehicle?
While it is always helpful to bring your traditional tie downs, it is not necessary. Santa's helpers are happy to assist you in getting your tree secured to your vehicle.
Is a fresh cut necessary before placing my tree in water? How do I care for my tree?
What if my question was not answered here?
If you have additional questions or you would like to request a special order, please send us an email or try us on what's app. Our number is 345-938-8733 (TREE)
When can I come pick-up my Christmas tree?
We will provide notification via our Facebook page as well as email based on the information you provide on your order form. We encourage you to add our email to your approved safe list in advance so it does not end up in your spam folder. Our email for notifying you will be from the following;
When will my tree be delivered?
REMEMBER WE OFFER COLLECTION & RECYCLE FOR AFTER THE HOLIDAYS!
Are Christmas trees inspected by the Department of Agriculture? What does this mean?
Christmas trees are subject to the DEPARTMENT of AGRICULTURE inspection just like any other plant product that is brought onto the island. Once the inspection process has been completed and approval received, we will send an email advising it's time to pick up your tree.
Do you offer refunds if I decide to cancel?
All of our products are pre-sold. Payment is required in full at the time of purchase. Once the container is in transit, we will only provide a refund in the unlikely event the trees do not pass inspection by the DOA. Cancellations prior to transit will be charged a $15 administration fee.
Christmas trees are a live product and require care and attention. We are not responsible for Christmas trees once they leave our lot.
What size trees do you offer and what are the prices?
How do you priortize the waiting list?
The waiting list order form is for Christmas trees only. Priority is based on a time sequence stamp. This is based on time of submission.
How do I get added to the waiting list for a Christmas tree?
You can place your order from the waiting list home page. You should see a button link located near the bottom of the page that will say "Waiting List."