FAQ'S

When do the trees arrive?


Christmas tree arrival is estimated the last week of November. Inclement weather, customs, agriculture and shipping delays are beyond our control and can affect anticipated arrival dates. We strongly encourage adding Trees4xmas to your email safe list. Once the trees clear inspections we will send email notification to the address you supply on your order form. The notification will be sent from the following address; info@trees4lifecayman.com




Where are you located?


Our location is in the parking lot next to DEANS CLEANING  on Seven Mile Beach Road, just next to Wendy's. It will be the bright yellow building. Just look for our container and fol We are located beside the bright yellow building on West Bay Rd called DEANS CLEANING and CAYMAN SCENTS, next to Wendy's. Just look for our containers and follow the fresh scent of pine.




Do I need to provide twine or tie down straps to secure my tree to my vehicle?


While it is always helpful to bring your traditional tie downs, it is not necessary. Santa's helpers are happy to assist you in getting your tree secured to your vehicle.




Is a fresh cut necessary before placing my tree in water? How do I care for my tree?


YES! WATER, WATER, and more WATER...... We will make a fresh cut for you once you arrive to collect your tree. After its initial cut, generally 3 to 6 hours, the stump gets air in the plant tissue, which lessens a tree's water absorption capacity. A fresh cut will reopen the pores and allow the tree to take up water. This will ensure your tree will remain as hydrated as possible. For best results we recommend picking up your tree as soon as possible and checking the water level DAILY. We can not be responsible for trees left outside, trees left in homes without air conditioning, trees that are not watered daily, or trees left unattended while you are out of town. Under these circumstances, they will dry out early and we will not be able to replace your tree. Please make appropriate arrangements and be responsible with your tree maintenance. Your tree will thank you for it and should last you all season long. If you are interested in more care maintenance, click the image and you will be linked to additional care instructions.




What if my question was not answered here?


If you have additional questions or you would like to request a special order, please send us an email or try us on what's app. Our number is 345-938-8733 (TREE) Alternatively you can send us a message from our contact us page info@trees4lifecayman.com




When can I come pick-up my Christmas tree?


We will provide notification via our Facebook page as well as email based on the information you provide on your order form. We encourage you to add our email to your approved safe list in advance so it does not end up in your spam folder. Our email for notifying you will be from the following;

info@trees4lifecayman.com




When will my tree be delivered?


We delivery by district in order to accomodate all customers in the most timely and efficent manor possible. You will be contacted by one of our team members to schedule a delivery time. It is important you provide us with your best possible contact number (mobile and /or landline) so we can phone you regarding your delivery. We encourage you to add our phone number to your contact list so you recognize us when we call;

345-938-8733

REMEMBER WE OFFER COLLECTION & RECYCLE FOR AFTER THE HOLIDAYS!




Are Christmas trees inspected by the Department of Agriculture? What does this mean?


Christmas trees are subject to the DEPARTMENT of AGRICULTURE inspection just like any other plant product that is brought onto the island. Once the inspection process has been completed and approval received, we will send an email advising it's time to pick up your tree.

We strongly encourage adding Trees4xmas to your email safe list. Once the trees clear inspections we will send email notification to the address you supply on your order form. The notification will be sent from the following address; info@trees4lifecayman.com




Do you offer refunds if I decide to cancel?


All of our products are pre-sold. Payment is required in full at the time of purchase. Once the container is in transit, we will only provide a refund in the unlikely event the trees do not pass inspection by the DOA. Cancellations prior to transit will be charged a $15 administration fee.

Christmas trees are a live product and require care and attention. We are not responsible for Christmas trees once they leave our lot.





What size trees do you offer and what are the prices?





How do you priortize the waiting list?


The waiting list order form is for Christmas trees only. Priority is based on a time sequence stamp. This is based on time of submission.




How do I get added to the waiting list for a Christmas tree?


You can place your order from the waiting list home page. You should see a button link located near the bottom of the page that will say "Waiting List." All other items for sale are still availabe from the button link just below the "Waiting List" button. You should see a button called "Order Option." If have any trouble or confusion feel free to give us a call at 938-8733(TREE) or send an email to info@trees4lifecayman.com